You can watch a short video about the process.
Version 2020 and later
In the newer version, use the menu Help/License > Install license key manually to access the dialog.
Click the "Send License PIN to myTaxExpress" button. Enter your payment email address in the next prompt window. The software will automatically send an email to us with the license PIN of the current software installation.
The "Send License PIN to myTaxExpress" button may not work if the software is blocked from accessing the Internet connection on your computer. You can always copy the entire string in the "License pin" field and paste it into an email message. Send that email to firstname.lastname@example.org. See the following animation on how to copy/paste the PIN and email it to us.
You will receive a response email soon with a valid license key. Please copy and paste the key into the License Key field in the same dialog and click the "Install License Key Manually" button to complete the setup.
After clicking on the menu "Help/License | Install License Key Manually...", a license window will pop up with a license PIN.
An email with the displayed license PIN will be prepared by clicking on the button "Generate PIN email". You can send that email to us at contact@myTaxExpress.com in order to get a license key.
License PIN and Key are different strings. License PIN is unique in each software installation, We issue a license key which tries to match the PIN to enable netfile/efile/print function.
We will email back with a license key based on the PIN you sent in Step 1.
After you receive our emailed license key, you can choose the menu "License | Install License Key Manually" from the software, install it manually as illustrated below:
It will display a manual license window with an empty license key box waiting for input. Copy and paste the license key from our email to the license key box into the window. Click the 'OK' button to finalize the manual license key setup.