We may revise and update the policy at our sole discretion at any time without prior individual notice. All changes are effective immediately when this page is updated.
A digital license key may be generated manually or retrieved online for our tax software products (myTaxExpress/T2Express etc.) operated by license keys:
- The license key is issued based on a unique PIN generated for each installation; The license PIN/Key pair is bound to that installation and can't be transferred or used to license another installation/computer;
- Once an installation is licensed via an online or manual retrieval process, a number of up-to-license-allowed returns can be prepared in the licensed product;
- You can update a purchased tax software product to the latest version/release for free (for the same version) and the existing license key will continue working after the update;
- The issued license key is only for the product purchased for a particular version, and can not be carried forward to other versions or installations;
- If the issued license key is lost or damaged due to issues on your computer or the computer itself, we will not provide a new license key as a replacement for free;
- Free Basic Technical Support Services will end one year after a license key for a particular version is purchased;
- The purchase of a license does not cover our Extended Support Services which include Internet Remote Access Support sessions, and Phone Support sessions over 10 minutes.