Usually customers will retrieve license key online using their registered payment email address and verification code. However, due to Internet connection problem, online license key retrieval may fail. In this case, manual license key installation can be used.
Another case to use manual license key setup is to upgrade an existing license key to do more tax returns. New license key will replace the old license key by this manual process.
Starting from myTaxExpress 2011, new license key can be retrieved online if you make 2nd, 3rd, or more payment for same version myTaxExpress software, using the new verificatioin code sent in the email. Please try use only one email address to pay for and contact myTaxExpress software.