Following is a list of the most common error codes you may encounter when retrieving a license online in our software products.
|99||System patch may be needed||Please refer this help link for more details|
|202||The verification code is already used to license another copy of software installation.|
|1015||The Email/verification code doesn't match the payment record.||If the payment is done via PayPal, your old email may be forwarded as your payment email. You can try with the old email/verification code instead.|
|1018||Invalid payment record, please contact myTaxExpress/T2Express support.|
|1019||The payment was refunded, please make a payment again on our website.|
|1020||The software version doesn't match the payment record.||If the payment is made for the wrong software version, you can contact us to change the payment record for the correct version in order to proceed.|
Usually, you should get a license email with instructions automatically shortly after successful payment. For first-time buyers, check your spam/junk folder for our email. To avoid our emails being filtered in the future, please add email@example.com to your contact list in the email client.
If you don't receive the license email an hour after the payment was made, please text us for your email address and issues so we can verify and resend it. Our texting number is listed on the contact us page.
Other related FAQs
- How to install a license key manually?
- How to add myTaxExpress/T2Express into allowed programs of anti-virus software?