myTaxExpress and T2Express FAQs

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  • NetFile and EFile: What's Document Control Number (DCN)?
    Answer: Each efile return should have a UNIQUE document control number (DCN). The DCN shouldn't be similar to tax payer's S.I.N. When EFiler contacts CRA EFILE ...
  • Forms and Schedules: T2sch50 error "Only one shareholder ID is needed at row 1"
    Answer: In form t2sch50, shareholder ID, only needs one SIN or BN (business number), or TN (trust number). Don't enter more than one ID in a ...
  • Software: Validate your returns before filing
    Answer: Both MyTaxExpress/T2Express have a "Validate" feature to help you detect some common errors in your return. It is recommended that you run validation before filing ...
  • Common: How to fix SSL/TLS error message
    Answer: If you are on Windows and the erorr message: "This system does not support SSL/TLS, please email OS version to support" appears Please download this .dll ...
  • NetFile and EFile: Where can I find an EFILE log?
    Answer: If you are using Efile, myTaxExpress has a log file recording all EFILE activities you did. The file is called "efilelog.txt" under (for tax year ...
  • Installation: How to setup myTaxExpress (2019 and prior versions) on Mac computer?
    Answer: 1. Download myTaxExpress or T2Express Mac version software (a .zip file). Usually, it is downloaded in the Download folder.2. Latest Mac OS will automatically unzip ...
  • NetFile and EFile: How to send netfile to CRA?
    Answer: Since myTaxExpress 2013, you can submit the netfile directly within myTaxExpress software. The interface may differ slightly from version to version, but the basic steps ...
  • NetFile and EFile: What happens if efile a person's return for a second time?
    Answer: If a person's tax return has already been accepted by CRA, you will get efile error code 110, 116, 117, or 118 when you efile ...
  • NetFile and EFile: How to unlock "My Account"?
    Answer: If your Account at CRA is locked due to unsuccessful netfile attempts, please call CRA helpdesk to unlock your account: CRA Helpdesk Phone: 1-800-959-8281 (Canada and ...

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