License usage policy
We may revise and update the policy at our sole discretion at any time without prior individual notice. All changes are effective immediately when this page is updated.
For our tax software products (such as myTaxExpress and T2Express) that operate using license keys, a digital license key can be generated manually or retrieved online:
- Each installation is assigned a unique PIN upon which the license key is based. This license PIN/key pair is tied to that specific installation and cannot be transferred or used to license another installation or computer.
- Once an installation is licensed through an online or manual retrieval process, you can prepare up to the maximum number of returns allowed by the license within the licensed product.
- You can update your purchased tax software product to the latest version or release for free (as long as it's the same version), and the existing license key will continue to work after the update.
- The issued license key is only valid for the specific product and version purchased and cannot be transferred to other versions or installations.
- If the issued license key is lost or damaged due to issues with your computer or the computer itself, we will not provide a new license key as a replacement for free.
- Free Basic Technical Support Services are provided for one year after purchasing a license key for the licensed product.
- The purchase of a license does not include Extended Support Services, such as Internet Remote Access Support sessions and Phone Support sessions lasting over 10 minutes.
Due to the nature of the digital license key, once a license key is issued manually or retrieved online, no refunds of any fees or other amounts paid in connection with the license key will be allowed under any circumstances