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  • License: What is a license PIN/Key?
    Answer: License PIN is a unique string identifying each myTaxExpress/T2Express installation. A paired license key is generated based on the PIN.   Since the license PIN/Key pair ...
  • License: How to install a license key manually?
    Answer: You can watch a short video about the process. Step 1: Send the license PIN to us (click to expand) Version 2020 and later In the newer ...
  • License: How myTaxExpress or T2Express is licensed?
    Answer: Each software installation has a unique PIN number, it's called License PIN. This PIN never changes even you re-install the software. We issue a license ...
  • License: How to upgrade a license to process more tax returns?
    Answer: First you need to make a payment to purchase another set, 10 or 20, return license key.After succesful payment online, you will get a new ...
  • License: When should I choose manual license key setup?
    Answer: Usually customers will retrieve license key online using their registered payment email address and verification code. However, due to Internet connection problem, online license key ...
  • License: How to retrieve license key online?
    Answer: After a license is purchased on our website, a license email is sent out automatically, which contains two pieces of information: your payment email address ...
  • License: How to send license pin to myTaxExpress?
    Answer: Please follow the steps below: Launch myTaxExpress/T2Express from the program group Choose menu "License | Install License Manually" Click the button "Generate PIN email". An email with your license ...
  • License: How to find out whether the software is licensed or not?
    Answer: After you successfully install a license key in the software, such as a 10-return key, a green bar will appear at the bottom of the ...
  • Software: Online license error codes
    Answer: Following is a list of the most common error codes you may encounter when retrieving a license online in our software products.  Code Reason Notes 99 System patch may be ...
  • License: License usage policy
    Answer:     We may revise and update the policy at our sole discretion at any time without prior individual notice. All changes are effective immediately when ...

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